Refund Policy

Gaia are happy for you to return your item(s) subject to the conditions below, as we understand you may have a change of mind or ordered the incorrect size/colour.

Please see here for our conditions for accepting your returned item(s).


  • The refund is provided within 14 days once we have received and inspected your return.
  • Please note that we do not refund the return shipping dues.
  • We do not refund shipping costs for uncollected items.
  • We do not take responsibility for damages or losses due to the shipping.
  • We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. When approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
If you have any queries, please contact or call us on (+84) 96 396 26 46