Frequently Asked Questions
Absolutely! At Gaia, we understand the importance of a perfect fit. You can easily request a custom size for any of our products. Simply select the "Custom size" option during the ordering process and provide your measurements. If you have any questions or need assistance, our customer support team is always ready to help.
All our garments are made-to-measure and are considered Final Sale.
We only accept returns or refunds if the issue is verified as a manufacturing error on our part.
Unfortunately, no. We cannot offer a refund or exchange for incorrect measurements provided by the customer.
However, we offer several alteration support options (see Section 3 of our policy) and are happy to assist.
The fastest and most cost-effective solution is our Local Alteration Reimbursement (Option 3A).
We will reimburse up to $25 USD for local tailoring costs with a valid receipt.
This saves you both time and significant international shipping fees.
We strongly recommend Option 3A — Local Alteration, as it avoids costly international shipping.
If you choose to send the item back to Vietnam, please note that two-way international shipping is at the customer’s expense and can be quite high.
Please contact us immediately with clear photos of the issue.
If the flaw is confirmed as a manufacturing error, we will cover the full return shipping costs and provide a refund or remake.
We provide a detailed measurement guide with step-by-step photos.
You’re also welcome to send us photos or a short video while measuring — we’re happy to review them to ensure accuracy.
Please contact us within 14 days of delivery for any sizing or craftsmanship concerns.
• If the issue is due to incorrect measurements provided by the customer → Buyer is responsible for return shipping to our studio in Hanoi, Vietnam.
• If the issue is a confirmed manufacturing error → We cover the full return shipping cost.
Orders may be canceled within 24 hours of purchase.
After that, we begin customizing your garment, and cancellations are no longer possible.
Yes! We specialize in custom work, including:
• Custom colors
• Hand embroidery
• Fabric changes
• Design modifications
Just message us your ideas — we’d love to help bring them to life.